In news that will surprise absolutely no one, Comcast’s customer service is awful. Unfortunately Verizon DSL speeds in our area are a joke, and FiOS hasn’t made it to the neighborhood yet.
Because there will be overlap between our condo and the new place, during which we really need internet access at both, I wanted to see if I could set up the new place on our current account so as not to have multiple bills. (Spoiler: you can’t).
After a failed attempt at calling Comcast, in which I navigated half a dozen phone menus only to be disconnected, I tried their “live chat” service. It was… special.
Me: My Issue: I have two homes, can I set up internet service for both on the same bill?
analyst Nicole has entered room
Nicole: Hello [you], Thank you for contacting Comcast Live Chat Support. My name is Nicole. Please give me one moment to review your information.
Nicole: Thank you for bringing this to our attention.
[what?]
Nicole: Yes, you may set up internet service for both account however for each accountit has to have a unique user ID for security purposes.
Me: And both accounts can be on the same bill?
[a minute passes, the agent isn’t typing]
Me: Hello?
Nicole: I’m sorry but you will be billes separately for both accoutnas well.
[so, what you meant to say before is… no]
Me: ok, thank you.
I’m not particularly surprised by the answer, since Comcast accounts are generally linked to your service address, but where do they find these service reps? Given how many people are looking for work, how hard can it possibly be to find someone who can read and write?
Wait, don’t answer that. It will just make me depressed.
Hi there!
I apologize for the experience. I work for Comcast and I’d like to look into your experience. Would you happen to have the full chat transcript? If so and if it not so much of a trouble, will you please send it to me so that we can address your concerns?
Please include a link to this page on your response for reference.
Thanks in advance,
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
This is the full chat transcript, I’ll email the relevant information to you this evening after work. Shortly after this I had a similarly frustrating chat with someone while trying to set up a new account.
cyt. “2. W przypadku różnic w traktowaniu pracownik zapewnia, aby nierówne traktowanie byÅ‚o usprawiedliwione obiektywnymi , istotnych wÅ›wo›ciaÅÅ‚ciami danej sprawy.”Wobec teÅ›ci pkt 1: “1. Przy rozpatrywaniu wniosków i przy podejmowaniu decyzji pracownik zapewnia przestrzeganie zasady równego traktowania. Osoby znajdujÄ…ce siÄ™ w takiej samej sytuacji sÄ… traktowane w porównywalny sposób.” To jest nic innego jak paragraf 22 albo inne podobne kuriozum. To jest chore.